The porcelain sculpture industry, known for its delicate craftsmanship and artistic value, often faces customer complaints that can impact brand reputation. Here are the most frequent issues reported by buyers:

1. Fragility and Breakage: Porcelain sculptures are highly fragile, and many customers complain about receiving damaged pieces due to poor packaging or rough handling during shipping.

2. Inconsistent Quality: Some buyers report variations in color, glaze, or detailing compared to product images, leading to dissatisfaction with the final product.

3. High Prices for Perceived Low Value: Customers occasionally feel that the pricing does not match the quality, especially when defects or imperfections are discovered.

4. Long Production and Delivery Times: Handcrafted porcelain sculptures often require significant time to create, but delays beyond promised timelines frustrate buyers.

5. Lack of Customization Options: While many artists offer bespoke pieces, some customers express disappointment over limited personalization choices or rigid design policies.

To mitigate these complaints, manufacturers and artists should focus on improving packaging, maintaining strict quality control, and setting clear expectations about production timelines and customization limits. Addressing these concerns can enhance customer satisfaction and loyalty in this niche market.